Contact Us

We are here to help with orders, shipping, returns, and product questions.

Loom & Lodge
Habitat Threads LLC
407 Mulberry St
Quitman, MO 64487
United States

Email: support@loomandlodge.com
Phone: (570) 504-4623
Hours: Monday–Friday, 9:00 AM – 5:00 PM Eastern Time
Closed Saturday, Sunday, and U.S. federal holidays.

Before you write

Please include:

• Your order number, if you have one
• The product name
• Photos for damage, defects, or incorrect items

What we can help with

• Order status and tracking
• Address changes before shipment
• Returns and refunds
• Product measurements and care
• Missing or damaged packages

Response time

Messages received during business hours are usually reviewed the same or next business day. Messages sent after 5:00 PM ET, or on a weekend or holiday, are handled on the next business day.

Shipping and returns address

Outgoing shipments and authorized returns use the same address:

Habitat Threads LLC
407 Mulberry St Quitman, MO 64487 United States

Do not send a return until we have approved it and sent a prepaid label.

Sales area

We ship only to the 48 contiguous United States and Washington, D.C. We cannot deliver to Alaska, Hawaii, U.S. territories, military APO/FPO/DPO addresses, P.O. boxes, or international addresses.