Shipping policy

Last updated: August 27, 2026

Habitat Threads LLC (“we,” “us,” or “our”), doing business as Loom & Lodge, ships textile home goods from:

407 Mulberry St, Quitman, MO 64487, United States.

1. Where we ship

We currently ship only to:

The 48 contiguous United States
The District of Columbia

We do not ship to:

Alaska
Hawaii
U.S. territories, including Puerto Rico, the U.S. Virgin Islands, Guam, American Samoa, and the Northern Mariana Islands
APO, FPO, or DPO military addresses
P.O. boxes
Freight-forwarding, pack-and-ship, or export-reshipping addresses
Any address outside the United States

If a checkout address is in a non-serviceable area, the order will be canceled and refunded in full.

2. Shipping cost

All eligible U.S. orders ship free.
All prices shown on the site are in U.S. dollars and include applicable sales tax. You will not be charged a separate tax or shipping fee at checkout for eligible orders.

3. Order cutoff and processing

Order cutoff: 5:00 PM Eastern Time (ET), Monday–Friday.
Orders placed after 5:00 PM ET, or on Saturday, Sunday, or a U.S. federal holiday, are treated as received on the next business day.
Processing time: 1–3 business days after we receive the order (Monday–Friday, excluding U.S. federal holidays).
We do not ship on weekends or federal holidays.

“Business days” means Monday through Friday, excluding U.S. federal holidays.

4. Transit time

After an order leaves our facility:

Standard transit: 5–8 business days to eligible addresses in the 48 contiguous United States and Washington, D.C.

Estimated total time from order to delivery: about 6–11 business days, depending on when the order is placed and the destination.

These are estimates, not guarantees. Carrier delays, weather, incorrect addresses, and peak seasons can add time. A tracking number will be emailed when the order ships.

5. Carriers and delivery

We ship with major U.S. carriers such as USPS, UPS, or FedEx. The carrier may vary by package size and destination.

Risk of loss passes to you when the carrier marks the package delivered to the address provided at checkout. Please make sure the shipping address is complete and correct before you place the order. We are not responsible for packages delivered to an incorrect address supplied by the customer.

If a package is returned to us as undeliverable because of an address error, refused delivery, or failure to pick up, we may charge the actual return-shipping cost against the refund, except where the error was ours.

6. Order changes and cancellation

You may request cancellation or an address change by emailing support@loomandlodge.com before the order ships.

Once an order has shipped, it cannot be canceled or redirected by us. You may return it under our Return & Refund Policy after delivery.

7. Lost, stolen, or damaged shipments

Contact us within 7 days of the delivery date shown by the carrier (or within 7 days of the latest estimated delivery date if the package never arrives) at support@loomandlodge.com. Please include the order number and photos of any damage to the box or products.

We will work with the carrier and, where appropriate, replace the item or refund it. Claims submitted after that window may not be honored.