Privacy policy
Last updated: August 27, 2026
Habitat Threads LLC (“we,” “us,” or “our”), doing business as Loom & Lodge, respects your privacy. This policy explains how we collect, use, and share information when you use our website or buy from us.
1. Who we are
Habitat Threads LLC
407 Mulberry St Quitman, MO 64487 United States
Email: support@loomandlodge.com
Phone: (570) 504-4623
2. Information we collect
You provide:
- Name
- Billing and shipping address
- Email address
- Phone number
- Order details
- Messages you send to customer service
- Payment information, which is processed by our payment provider; we do not store full card numbers on our servers
Collected automatically:
- IP address, browser type, device type
- Pages viewed and referring URL
- Approximate location derived from IP
- Cookies and similar tracking tools
From service providers:
- Payment confirmation and fraud-prevention signals
- Shipping and tracking updates
- Customer-service records
We do not knowingly collect information from children under 13. If you believe we have, email support@loomandlodge.com and we will delete it.
3. How we use information
- Process and deliver orders
- Provide customer service, returns, and refunds
- Send order, shipping, and account emails
- Prevent fraud and abuse
- Improve the site and products
- Comply with tax, accounting, and legal duties
- Send marketing email only if you opt in; you may unsubscribe at any time
4. How we share information
We do not sell your personal information.
We share information only with:
- Payment processors
- Shipping carriers
- Website, hosting, analytics, and email providers
- Professional advisors (for example, accountants or lawyers) when needed
- Authorities when required by law or to protect our rights, customers, or the public
These parties may use the information only to provide services to us or as required by law.
5. Cookies
We use cookies for checkout, cart function, security, and basic analytics. You can block cookies in your browser. The site may not work correctly if essential cookies are blocked.
6. Data retention
We keep order and customer records as long as needed to fulfill the purchase, handle returns, meet tax and legal requirements, and resolve disputes. We then delete or de-identify the information when we no longer need it.
7. Security
We use reasonable administrative, technical, and physical safeguards. No online transmission is completely secure.
8. Your choices
- Update your order or contact details by emailing support@hearththread.com
- Unsubscribe from marketing emails with the link in the email
- Request access, correction, or deletion of personal information, subject to legal exceptions
9. State privacy rights
If you are a California resident or a resident of another U.S. state with a consumer privacy law, you may have the right to:
- Know what personal information we collect and how we use it
- Request deletion
- Correct inaccurate information
- Opt out of “sale” or “sharing” of personal information for cross-context advertising, if we ever do that (we do not sell personal information)
- Not be discriminated against for exercising these rights
To make a request, email support@loomandlodge.com with the subject line “Privacy Request.” We will verify your identity before completing the request. You may use an authorized agent as allowed by law.
10. Do Not Track
The site does not respond to Do Not Track signals at this time.
11. International visitors
The site is intended for customers in the United States. We do not ship outside the United States. If you access the site from another country, your information may be processed in the United States.
12. Changes
We may update this Privacy Policy. The new date will appear at the top. Material changes may also be announced by email or a site notice.
13. Contact
Privacy questions: support@loomandlodge.com
Habitat Threads LLC, 407 Mulberry St, Quitman, MO 64487
Phone: (570) 504-4623, Monday–Friday, 9:00 AM – 5:00 PM ET