Refund policy

Last updated: August 27, 2026

This policy applies to purchases from Loom & Lodge / Habitat Threads LLC.

1. Return window

You have 30 calendar days from the delivery date to request a return.

To start a return, email support@loomandlodge.com  with:

• Order number
• Item(s) to return
• Reason for return
• Photos if the item is damaged, defective, or incorrect

We will send return instructions and a prepaid return label.

2. Who pays return shipping

We pay return shipping for approved returns to our U.S. return address, including change-of-mind returns that meet the condition rules below.

Return all items to:

Habitat Threads LLC
Loom & Lodge Returns
407 Mulberry St Quitman, MO 64487 United States

Do not send returns to any other address. Returns without prior authorization may be delayed or refused.

3. Condition required for refund

To receive a full refund, returned items must be:

• Unused and unwashed
• Free of stains, odors, pet hair, makeup, and damage
• In the original packaging when possible
• Accompanied by all original components in a set (for example, all pieces of a 4-piece bedding set, or the tablecloth, apron, and napkins in a table set)

We inspect returns when they arrive.

Hygiene and textile rule: Bedding, table linens, aprons, napkins, chair covers, and ottoman covers that have been washed, worn, used at the table, placed on furniture in a way that leaves wear, or otherwise show use generally cannot be resold. Those items are not eligible for change-of-mind returns.

4. What may always be returned

The 30-day unused-item rule does not limit these cases. Contact us and we will repair, replace, or refund:

• Defective or damaged items
• Incorrect items we sent
• Missing pieces from a set that are our error

5. Non-returnable items

Unless defective, damaged, or sent in error, we do not accept returns of:

• Items returned more than 30 days after delivery
• Used, washed, stained, or odorous textiles
• Incomplete sets when the missing pieces are not our error
• Gift cards
• Final-sale items clearly marked as final sale at purchase

6. Exchanges

We do not automatically exchange sizes or colors. Return the eligible item for a refund and place a new order for the item you want. If we sent the wrong item, we will ship the correct item at our expense.

7. Refund method and timing

• Refunds go back to the original payment method.
• After we receive and inspect the return, we complete the refund within 7 days.
• Banks and card issuers may take additional time to post the credit.

Shipping was free at purchase, so eligible full-order refunds are for the merchandise amount paid. You will not be charged return postage for approved returns.

If we must refuse a return because it does not meet this policy, we will notify you. You may request that we ship the item back to you; in that case you pay the outbound shipping cost.

8. Canceled orders

Orders canceled before shipment are refunded in full to the original payment method, generally within 7 days of cancellation.

9. Late or missing refunds

If you do not see the refund 7 days after we confirm it, first check your bank or card account, then email support@loomandlodge.com with the order number.